Objective:

By the end of this training you will

  • Learn about IT Service Management best practices, generic ideas, key standards, and ITIL® 2011 process models that are required to clear the ITIL Foundation exam
  • Gain an extensive understanding of the purpose, objective and scope of service strategy, service design, service transition, service operations, and Continual Service Improvement
  • Learn how to apply ITIL tools, techniques and concepts to improve efficiency and effectiveness in business changes to optimize customer experience
  • Understand how to apply lean principles and automate standard tasks, to improve efficiency of ITSM processes
  • Save costs by centralizing activities and teams using well defined fit-for purpose and fit-for-use processes

Who you should do this course?

ITIL certification is a basic requirement for working professionals and freshers who needs an essential understanding of ITIL® framework and how it can be utilized to enhance the quality of IT service management within an organization. This certification is most suited for:
  • IT Managers/Support teams
  • System Administrators/Analysts
  • Operations Managers
  • Database Administrators
  • Service Delivery Professionals
  • Quality Analysts
  • Application Management team/Development team
  • Process Owners/Practitioners